Frequently Asked Questions
Everything you need to know about your BTS music and merchandise orders.
Are the albums sold on this store official and counted on charts?
Yes, all albums sold are 100% official merchandise. Your purchases are reflected on the Hanteo and Gaon charts for Korea, as well as Billboard charts for US-specific releases.
How long does international shipping take for new releases?
For pre-orders, items typically ship within 3-5 business days of the official release date. International delivery usually takes 7-14 business days depending on your location and customs processing.
What is your return policy for damaged items?
If your item arrives damaged, please contact us within 7 days of delivery with an unboxing video. We will provide a replacement or a full refund for defective goods.
Do you offer tracking for all orders?
Yes, once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various international payment options like Apple Pay and Google Pay.
Will I have to pay customs duties and taxes?
Customs fees and import taxes are determined by your local government. Customers are responsible for any additional charges incurred upon the arrival of the package in their country.